What is an Escape Room?  An Escape Room is a way to have fun with your buddies, family members, and co-workers.  Your group will be "locked" in a room with a central theme and chock full of hidden items.  You and your teammates will have to work together to find clues and solve riddles in order to make your way out of the room before your time is up.

Where are you located?  Bluff City Escape Rooms is in Bartlett, just East of the intersection at Stage Road and Kirby-Whitten, near Walgreens and the Hollywood 20 movie theater. Our building is behind the Top’s BBQ in Bartlett.

What are your hours? We are open Tuesday, Wednesday, and Thursday by appointment only. We accept walk-ins on Friday from 3pm to 9pm, Saturday: Noon - 9pm, and Sunday: 2pm - 5:30pm. 

Can I just walk in and do a room? Yes! On Friday - Sunday during our normal hours you can walk in and see if any rooms are available to play.

***Walking in is not an option on Tuesday, Wednesday, or Thursday. You must book at least 2 hours ahead of your appointment on these days.

How much does it cost to book a time slot online? 

Groups of 4 or more that are booked online: $24.00 per person

Groups of 3 or fewer that are booked online: $28.00 per person

Walk-ins: $28.00 per person

We do offer discounts to active and retired military members, police and fire personnel, and first responders.

Is there a time limit for the Escape Room?  Yes, you and your team will have 1 hour to find all the clues and solve the puzzles to escape each room. 

Can I leave the room once "locked" inside?  Although the ultimate goal is to find all of the clues in order to "escape" the room, you do have the ability to leave the room if needed.  We recommend that bathroom breaks be taken prior to time beginning, as the countdown does not stop when a participant leaves the room. 

Is this a scary activity?  No, this is not a haunted house.  You may feel the anxiety of pressure building with the time constraint your group is given, but the rooms are not designed to be frightening and nothing is rigged to jump out and startle you.

How many spots do I have to book?  All of our rooms are private. You will have the room to yourselves regardless of how many people are in your group. Each room has limit based on the room size and can be found during the booking process.

***On Tuesday, Wednesday, and Thursday booking requires a minimum of four people.***

Are there age requirements for participating in the Escape Rooms?    There is no age requirement to participate.  All participants entering the room must have booked online, and children under the age of 14 MUST be accompanied by an adult.

Want to wear your baby in the room?  No problem! 

Be sure to ask about our EscapeLite program for children ages 3 to 6.  While they are encouraged to help the grown-ups with their puzzles, the kids are given their own scavenger hunt to complete.  If they find all their items, they get a prize!  This is free of charge and the little ones love feeling their own sense of accomplishment for the day!

What do I need to bring with me to Bluff City Escape Rooms?  Nothing.  You just book your time slot and show up ready to flex your mental skills!

Is there any subject I should study prior to booking a time slot?  Our Escape Rooms are designed to be fun and require no preexisting knowledge.  Everything you need to know to figure out the next step is provided for you in the room.

Is my booking refundable?  All bookings are nonrefundable.  However, we are happy to assist you in rescheduling your booking as long as you contact us 24 hours prior to your original appointment time.

What if I am running late? We ask that you arrive 5 to 10 minutes prior to your booking. To avoid scheduling conflicts, we must start your timer no later than 10 minutes after your appointed start time. If you arrive after your time has started you will begin your game with only the time remaining on the clock.

Am I allowed to use my cell phone while in the Escape Room?  For the most part, no. We ask that you do not send out any spoilers using your while in the room. You will, however, not be required to lock away your phone.

Are gift certificates available for purchase?  Of course! Come by to pick up a gift card or click here to purchase a voucher for a friend, family member, or co-worker!

Tell me more about these live video escape rooms… Happy to do it! Live video escape rooms give you an opportunity to escape one our rooms without ever leaving home! Once you book your time slot, you will be given a login for an online video meeting. You’ll then lead the host through the room collecting clues and solving puzzles until you escape! All questions regarding live video escape rooms can be directed to jeannie@bluffcityescaperooms.com.

Terms and Conditions: Please note that your billing will show to have been processed to Red Dirt Hill Entertainment, LLC. Please contact us directly if you experience problems with billing before disputing any charges. Each booking entitles the customer to a single one-hour experience at Bluff City Escape Rooms. Please note that room timers begin TEN MINUTES after the scheduled booking time REGARDLESS of all members of your group being present. If you or another member of your group are running late, you/they are able to join the room already in progress. Confirmed bookings are nonrefundable. Should you need to change the details of your booking, you can do so up to 24 hours prior to the your appointment time by calling our office or emailing us. Each participant must be paid for through Bookeo. All children under 14 must be accompanied by an adult.

Privacy Notice: This privacy notice discloses the privacy practices for www.bluffcityescaperooms.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 901-384-1864 or via email at jeannie@bluffcityescaperooms.com.